Welcome to our website. Lawn Matters, Ltd. (“LawnMatters”) maintains this Website www.lawnmatters.com including our customer assisted website lawngateway.com/LawnMatters/ (collectively, the “Website”) The customer assisted web portal is provided by and transactions are processed by Real Green Systems (“Real Green”), as described in more detail below. 


We urge you to read the Privacy Policy in its entirety so you will understand all of the practices and procedures we follow relating to your online privacy. In this Privacy Policy, LawnMatters will inform you about the type of information that is collected about you on this Website, how it is collected, what it will be used for, and to whom it will be given.  This policy will also tell you how to limit our use of your personal information.   This Privacy Policy is incorporated into the LawnMatters Terms of Use and certain capitalized terms are defined in the Terms of Use.


We may need to update this Policy to keep pace with changes in the Website, our business and the law, however, we always maintain our commitment to respect your privacy. We will post any revisions to this Policy, along with their effective date, in an easy to find area of the Website, and we recommend that you periodically check back here to stay informed of any changes.




What Kind of Information LawnMatters Collects: 

 LawnMatters will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us.  LawnMatters reserves the following rights regarding the information you submit:

Type of Information How and Why We Use It:
• Your name, email address, and phone number
• To fill your orders
• To communicate with you
• To respond to your specific requests

Information about your browsing, including:
• The requested web page the domain from which you access the Internet (e.g. wowway.com)
• The date and time you access our site status of the request (e.g. success or failure)
• The type and version of your web browser (Firefox, Chrome, Edge, etc.)
• The operating system (Windows, Mac, Unix, etc.) of the machine running the web browser
• To improve our Website
• To provide User assistance

Information about your location (based on Internet Protocol (“IP”) address) and your device (hardware type, hardware identifier, device name, operating system version, unique device ID (persistent / non-persistent), media access control (“MAC”) address, international mobile equipment identity (“IMEI”)
• To provide account support and troubleshooting
• To calculate aggregated, anonymous statistics on Users of the Website
• To better operate our Website

Non-personally identifiable, aggregated, information regarding what pages of the Website you choose to access, traffic patterns, demographics, and other statistics about our site and our Users
• For analytics, targeting, monitoring, marketing, demographic, and promotional purposes as well as to assist us in customizing the content of our Website
• To produce statistical and/or demographic data for use by advertisers, potential advertisers, and other business partners and affiliates

Other requests you make (e.g. to send an appointment to a web-based calendar)
• To fulfill that specific request


We Only Share Your Personally Identifiable Information with Outside Parties When:
• You have provided your explicit consent to share the information.
• We are required by law to provide your information or we find that your actions on our Website violate our Terms of Use agreement to the extent that an outside investigation in warranted.
• We believe doing so is necessary to protect the rights, property or personal safety of LawnMatters and its customers.
• We sell or otherwise transfer such information to a successor or subsidiary of LawnMatters.
• We use a third party subcontractor with its own secure privacy practices, e.g. for mailing products.

We will provide you with notice if we believe we are compelled to comply with a third party’s request for information.



All financial transactions are provided by Real Green Payment Processing, which is solely responsible for security. Real Green is PCI compliant. No financial information is stored on LawnMatters servers.


We take the security of all personally identifiable information obtained through the Website seriously.  Only those who require such information to serve the purposes described above may access it. 


We use industry standard encryption, e.g. secure socket layer (“SSL”) technology.  When we receive your data, we protect it on our servers using a combination of administrative, physical and logical security safeguards.


While the acts of third parties are not within our control and 100% security can never be guaranteed, one can reduce risks by using strong passwords and anti-virus software. We recommend that you take the appropriate steps to secure all computing devices that you use with the Website.



A "cookie" is a small file sent from a web server to your browser and is stored on your device when you visit certain websites and applications to save visitor preferences and other information.  You can configure your browser to refuse cookies. We reserve the right to use cookies on the Website. If you have any questions concerning our use of cookies, please contact us at general@lawnmatters.com.



You may opt-out of having your personal information collected or used (except to provide and bill for services) by contacting us by e-mail or regular mail.  In addition, you may ask us to delete your personal information after an order has been processed.  Please note that in order to fulfill certain obligations, we may need to continue sending you notices or other important information concerning any orders you request.  


We consider your placing an order and acceptance of this Privacy Policy as granting us the right to contact you by email. You may opt out of marketing emails at any time by clicking the “unsubscribe” link found within LawnMatters email updates or by contacting us at general@lawnmatters.com.


Access to Children

Those under 18 may not use any interactive features of this Website, create an account, or order services through the Website. 


Changes to This Privacy Policy

We reserve the right to change this policy at any time to keep pace with changes in LawnMatters, our business, or the law. We will post any revisions to this Policy, along with their effective date, in a prominent area of our Website.  We ask that you check back from time to time to ensure you are familiar with the most current version of it.  Your continued use of your account after any change means that you agree with, and consent to be bound by, the updated Privacy Policy. If you disagree with any changes in this Policy you have the option to terminate your account.


Contact Us 

LawnMatters has appointed a privacy officer, who is accountable for the compliance with these privacy principles and can answer any questions you may have.  You may contact by phone at (440) 834-1255 and e-mail at general@lawnmatters.com.  Contact information for RealGreen can be found at https://www.realgreen.com/contact-us.



Acceptance of This Privacy Policy

By using this Website, you agree to the terms as well as any posted changes of this Privacy Policy.  By using this Website, you hereby consent to the collection and use of this information by LawnMatters.  If you do not agree to the terms, DO NOT use our Website. 


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